Training of Digital Data Management for Academic Services

: In order to get the characteristics of excellent service, the academic services at Sahid University Surakarta carried out by academic staff need to be improved through a training. This training was held with the aim of improving the competence and ability of academic staff in utilizing digital technology and improving office application skills to improve the quality of academic services. The method of service applied is the method of mentoring. Participants are trained directly and assisted in carrying out their work. The results of this community service activity are an increase in participants' understanding and skills in utilizing digital technology to support academic services, the ability of participants to successfully install and configure computer devices needed to support academic services, and awareness of the importance of improving skills in managing digital technology can increase the efficiency and effectiveness of academic services.


Introduction
Excellent service is a service provided optimally, according to established standards, so that customers or consumers feel satisfied (Priansa, 2018;Rafida et al., 2021).One of the characteristics of excellent service to customers is that service must be done efficiently, quickly, and precisely (Maarif, 2023).
The development of information and communication technology as well as the use of computer software and hardware, such as smartphones, tablets and various other electronic devices have now dominated our lives, in other words it has become a need of society.The use of technology in educational institutions is one of them by using information technology as a medium to facilitate work, especially academic administration (Candra et al., 2023).
Academic services at Sahid University Surakarta carried out by academic staff need to be improved through Training on the Utilization of Digital Devices and Computer Device Installation to support excellent service to students.This training was held with the aim of improving the competence and ability of academic staff in utilizing digital technology (Kustandi and Sutjipto, 2011) and improved office application skills (Ambarita et al., 2016;Setiawan and Dermawan, 2018) to improve the quality of academic services.

Method
This service is carried out to academic staff at Biro Administrasi Akademik dan Kemahasiswaan (BAAK) Universitas Sahid Surakarta.The location of the service is carried out in campus Universitas Sahid Surakarta Jl.Adisucipto No. 154 Jajar Surakarta.The service partner (Head of BAAK) provides information on the lack of skills of academic staff, especially in the field of utilizing information technology and digital data processing.This information is used as a basis for compiling the right material in the training.
The method of service applied is the method of mentoring (Afandi et al., 2022).
Participants are trained directly and assisted in carrying out their work.The stages of this service activity consist of 4 activities including preparation, introduction, implementation, and evaluation as shown in Figure 1.

Preparation
This service activity for academic staff at BAAK was made together with partners.Service members look for information on what activities are carried out by academic staff on a daily basis.Some of the skills needed to support job effectiveness need to be improved, namely the skill of managing digital data together and the ability to use office applications.Service activities are carried out by providing material as a whole and then practiced directly with mentoring methods so that each academic staff is fluent in managing digital data in their respective jobs.This service activity is carried out for one month to ensure that every task related to digital data management can be handled properly.

Introduction
The activity begins with an analysis of the condition of participants in aspects of knowledge in the field of computers.The introduction activity was given in the form of softcopies of hardware and software introduction materials.In this activity, participants were also given information on the stages of service and their rules so that service could be carried out properly.

Implementation
This training participants are trained in the ability to use digital devices and computer devices.Participants are accompanied directly in the application of digital data processing in daily work at BAAK.The material provided includes the installation of sharing printers and office applications needed in academic work.

Evaluation
Community service acts as a facilitator where to consult to ensure participants can use technological devices correctly according to their respective jobs.The facilitator is responsible for monitoring the activities of participants by recording the activities of participants in completing tasks in accordance with the material provided.Furthermore, the analysis of participants after the activity was carried out and compared with the results of the analysis before the activity.In addition, it was evaluated about the level of pleasure of participants in the training process and also the level of satisfaction of assistance from the facilitator as material for technical evaluation of the implementation of activities.

Result
Training participants are given skills in the use of information technology in the form of how to install printer sharing on devices that have been used daily.With the installation of printer sharing facilities, academic staff feel much more comfortable and faster in carrying out the work of printing documents can be done from anywhere in the local network.The completion of the printer sharing installation can be seen in Figure 2.  The intimate interaction between devotees and trainees can be seen in Figure 4.

Figure 3 .
Figure 3. Office Application Training