KOMUNIKASI ANTAR PRIBADI BAGIAN PEMBINA DI BALAI BESAR REHABILITASI SOSIAL BINA DAKSA (BBRSBD) PROF. DR. R. SOEHARSO SURAKARTA DALAM MELAKUKAN PELAYANAN SISWA

Abstract

Interpersonal communication is a communication process happened between two or more people with direct face to face. As the most complete and the most perfect communication, interpersonal communication is very potential to influence or to persuade  others  so  that  interpersonal  communication  plays  important  role  in human life. This study aims to know the interpersonal communication on elder at BBRSBD Prof. DR. R. Soeharso Surakarta in students service. This study uses qualitative methods. The primary data is information about the pattern of inter- personal communication  between official elder with students in BBRSBD Prof. DR. R. Soeharso Surakarta in student services. These data were collected through interview  method  with  the  elder  supervisors,  officials  and  student  BBRSBD Prof.DR. R. Soeharso Surakarta. The results shows that official elder in BBRSBD Prof.  DR.  R. Soeharso  Surakarta  provides  counseling  services  to  the  students trough  rehabilitation  guidance  and  motivation  by  using  interpersonal communication either verbal or non-verbal even verbal and non-verbal simultaneously. Verbal communication is a communication that is done by oral or written. Particularly, the use of verbal communication in the form of Indonesian language and writing, it can be seen when the elder officer providing services to students trough guidance. Non-verbal communication is communication without using words or nonlinguistic. The use of non-verbal communication in BBRSBD Prof. DR. R. Soeharso Surakarta is a siren sound (as mark in starting a meal), image symbol of wheelchairs and hand movements showing a certain direction or command.  Meanwhile,  verbal  and  non-verbal  communication  simultaneously used  by  elder  in  BBRSBD  Prof.  DR.  R.  Soeharso  Surakarta  is  Indonesian language followed by the hand movement, for example in serving students who are physically disabled and speech impaired at the same time.